Refund & Return Policy

To request a return, contact Mike Da Jeweler no later than 14 calendar days after the carrier marks the order delivered. Requests made after that period are not eligible for a standard return.

Do not send merchandise back using your own label or without instructions. We must approve the request first and issue or authorize the insured return method. Starting a request does not guarantee that the item will pass inspection.

Returned merchandise must be new, unworn, unaltered, and free from damage or signs of use. Include the original packaging, appraisal or certificate, accessories, and proof of purchase supplied with the order.

Mike Da Jeweler inspects every return. An item that does not meet these conditions may be rejected and sent back after the customer pays the applicable insured shipping cost.

An approved refund is subject to a 5% restocking charge calculated from the returned merchandise price. Original delivery charges are not refundable.

The customer is responsible for insured return shipping: $50 for a return from the continental United States and $100 for an international return. If Mike Da Jeweler prepays the approved label, that amount is deducted from the refund. These deductions do not apply where prohibited by law or where we confirm that the return resulted from our shipping error or a qualifying defect.

• Custom-designed, personalized, engraved, resized, plated, dipped, finished, or individually modified merchandise.
• Deposits and other amounts applied to custom work after sourcing or production has started.
• Layaway orders; if Mike Da Jeweler approves a layaway cancellation or return, the eligible amount is issued as store credit rather than a cash refund.
• Watches and merchandise clearly identified before purchase as Final Sale.
• Items identified as Exchange Only, which may qualify for an exchange but not a refund.
• Completed repair, appraisal, sizing, design, or other service charges.

Gold coins, bullion, bars, and investment-focused gold pieces do not qualify for an ordinary merchandise refund because their value changes with the metal market. If Mike Da Jeweler agrees in writing to accept one, the amount is based on the current recoverable gold or scrap value determined when the item is received and tested—not the original retail price.

A late or unapproved package will not be processed as a return. It may be held until insured outbound shipping is paid, then sent back to the customer. The standard return-shipping amounts are $50 within the continental United States and $100 internationally, subject to actual carrier restrictions and legally required adjustments.

Mike Da Jeweler is not responsible for loss, theft, or damage involving a package shipped contrary to the return instructions.

After an approved item passes inspection, the refund is submitted to the original payment method where possible, less permitted deductions. Banks and payment providers control when the credit appears.

Stripe, Clover, Snap Finance, and Acima transactions may also require the provider's refund, lease, cancellation, or account-adjustment process. Provider fees that are lawfully non-refundable may not be returned by Mike Da Jeweler.

Contact us promptly with the order number and clear photographs if a package arrives damaged, an item differs from the confirmed order, or you believe it has a manufacturing defect. Keep the box, label, and packing materials. Normal wear, accidental damage, misuse, loss, and work performed by another jeweler are not manufacturing defects.

Please give us an opportunity to review the order before opening a payment dispute. This request does not limit any right that cannot legally be waived. Delivery records, customer approvals, inspection photographs, communications, and this policy may be provided to a payment provider when responding to a dispute.

We may decline a return that does not satisfy these terms and may restrict service where return procedures are repeatedly abused.

Request authorization at mike@mikedajeweler.com or +1 (929) 218-6034. Include your name, order number, item, reason for return, and photographs when relevant. Wait for written instructions before shipping.